Prometric: Testing and Assessment

As you know, Prometric has been designated the exam delivery provider for Microsoft. And, as expected with any change in business, there have been many questions from customers and partners. As we transition to the new business model with Microsoft, we are committed to updating you on a regular basis. These updates are intended to answer some of the questions we have received. Specifically, the following information will help you understand the current registration policies and procedures, as well as providing an update on the transition process.

Important Dates to Remember

September 1, 2007: Prometric officially becomes the designated exam delivery provider for Microsoft
August 31, 2007: Pearson VUE stops selling Microsoft Learning exams
December 31, 2007: Pearson VUE ceases delivery of Microsoft Learning certification exams

Test Center Availability
You will be glad to hear that we are expanding daily and have designated more than 600 markets in the top 30 certification-volume countries; our goal is that no candidate will need to travel more than 30 miles to reach a test center. If you have specific questions about your area, please contact msledp@microsoft.com.

Test Center Business Hours
Each test center worldwide manages and sets their individual business hours to meet their customers' needs. Many testing centers provide weekend and off hour testing. To find test center details, including business hours and locations near you, please go to www.prometric.com/Microsoft.

Registration Details
Exam registration is simply done through one of three methods; web registration, onsite registration, and call center registration. Prometric's schedule, reschedule, and cancellation policies are as follows:

Schedule
- Same day: Customers can use onsite registration
- More than 24-hours in advance: Customers can use web, onsite, or call center registration
Reschedule
- Same day: Customers can use call center registration
- More than 24-hours in advance: Customers can use web, onsite, or call center registration
Cancel
- Same day: Customers can use onsite or call center registration*
- More than 24-hours in advance: Customers can use web, onsite, or call center registration

*The testing center network and seat availability is based on candidate demand. Cancelling within 24-hours of an actual testing event will cause forfeiture of payment.

Becoming a Prometric Test Center
All test centers, including IT Academies, can become a Prometric testing center. There are no additional costs or exam delivery minimums to meet*, however, centers are required to meet minimum hardware and software requirements. Prometric's Online Application to become to test center can be found at www.prometric.com/microsoft/testsite. Testing sites that convert to Prometric may replace their current Pearson VUE vouchers with Prometric vouchers immediately; all others may replace their vouchers after December 31, 2007, by submitting their request to mslvouch@microsoft.com.

Supporting all test centers is vital and a fundamental concern for Prometric. To support our commitment and ensure excellence within our testing centers, we have staffed our Global help desk with over 125 employees providing support in 12 languages through phone, e-mail, and eChat.

*Although there are no exam delivery minimums to meet, there are exam delivery minimums to meet in order to be compensated for exam delivery.

We are dedicated to providing the best customer experience through new testing technologies, special discounts and rewards programs. We will continue to update you regularly and announce new programs as they become available. September, for example,will be an exciting month of announcements so stay tuned!

Meanwhile, please do not hesitate to contact us with questions or comments: msledp@microsoft.com.

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Aug 21, 2007 10:28 AM August 2007 Update As you know, Prometric has been designated the exam delivery provider for Microsoft. And, as expected with any change in business, there have been many questions from customers and partners. As we transition to the new business model with Microsoft, we are committed to updating you on a regular basis. These updates are intended to answer some of the questions we have received. Specifically, the following information will help you understand the current registration policies and procedures, as well as providing an update on the transition process. Important Dates to Remember September 1, 2007: Prometric officially becomes the designated exam delivery provider for Microsoft August 31, 2007: Pearson VUE stops selling Microsoft Learning exams December 31, 2007: Pearson VUE ceases delivery of Microsoft Learning certification exams Test Center Availability You will be glad to hear that we are expanding daily and have designated more than 600 markets in the top 30 certification-volume countries; our goal is that no candidate will need to travel more than 30 miles to reach a test center. If you have specific questions about your area, please contact msledp@microsoft.com. Test Center Business Hours Each test center worldwide manages and sets their individual business hours to meet their customers' needs. Many testing centers provide weekend and off hour testing. To find test center details, including business hours and locations near you, please go to www.prometric.com/Microsoft. Registration Details Exam registration is simply done through one of three methods; web registration, onsite registration, and call center registration. Prometric's schedule, reschedule, and cancellation policies are as follows: Schedule Same day: Customers can use onsite registration More than 24-hours in advance: Customers can use web, onsite, or call center registration Reschedule Same day: Customers can use call center registration More than 24-hours in advance: Customers can use web, onsite, or call center registration Cancel Same day: Customers can use onsite or call center registration* More than 24-hours in advance: Customers can use web, onsite, or call center registration The testing center network and seat availability is based on candidate demand. Cancelling within 24-hours of an actual testing event will cause forfeiture of payment. Becoming a Prometric Test Center* All test centers, including IT Academies, can become a Prometric testing center. There are no additional costs or exam delivery minimums to meet, however, centers are required to meet minimum hardware and software requirements. Prometric's Online Application to become to test center can be found at www.prometric.com/microsoft/testsite. Testing sites that convert to Prometric may replace their current Pearson VUE vouchers with Prometric vouchers immediately; all others may replace their vouchers after December 31, 2007, by submitting their request to mslvouch@microsoft.com. Supporting all test centers is vital and a fundamental concern for Prometric. To support our commitment and ensure excellence within our testing centers, we have staffed our Global help desk with over 125 employees providing support in 12 languages through phone, e-mail, and eChat. Although there are no exam delivery minimums to meet, there are exam delivery minimums to meet in order to be compensated for exam delivery. We are dedicated to providing the best customer experience through new testing technologies, special discounts and rewards programs. We will continue to update you regularly and announce new programs as they become available. September, for example,will be an exciting month of announcements so stay tuned! Meanwhile, please do not hesitate to contact us with questions or comments: msledp@microsoft.com.