Sinai Hospital of Baltimore is excited to announce a partnership with ARAMARK to implement a Room Service delivery model for patient meal service. Patients at Sinai Hospital will now be able to enjoy a meal anytime of the day from a “restaurant-style” menu that is specific to their diet.

“We expect this innovative enhancement to provide an exceptional dining experience for our patients and significantly improve overall satisfaction,” says Neil Meltzer, president and COO of Sinai Hospital.

Patients are now able to call directly to the Food and Nutrition office for a meal of their choice, instead of a nurse tracking down a meal in off-hours. According to Laure Sullivan, director of Food and Nutrition Services at Sinai, the room service model will actually create less work for nurses on the floors.

“We have reassigned some of the dietary personnel to serve as host and hostesses
on each of the floors,” commented Sullivan. Host and hostesses are on hand to provide patients with color-coded-by-diet menus, which include Kosher options, and guide them through the menu choices. Additionally, parents of children at The Children’s Hospital will be able to order meals from home via the phone up to 24 hours in advance.

A year of planning has gone into implementing this personalized approach to food delivery. Recently, Sinai’s kitchen was upgraded to accommodate the new workflow of putting trays together. Additionally, dietary staff members have gone through extensive training on several of the new elements of the room service model.

“Our goal with this service is to give patients more choices as well as a sense of control in an environment where it can feel like they have very little,” Sullivan said.

Patients can expect the following during their stay at Sinai:

• Personalized host/hostess service providing patients with a “restaurant-style” menu that is specific to the patient’s diet.
• Host/hostess will assist patients with the order process if they are unable to do so themselves.
• “All Day Dining” - the ability to eat what they want to eat, when they want to, delivered within 45 minutes of ordering
• Meals “made to order” per patient’s request
  

Sinai Hospital of Baltimore is a member of LifeBridge Health, a regional health organization, which also includes Northwest Hospital Center, Levindale Hebrew Geriatric Center and Hospital, Jewish Convalescent & Nursing Home, and related subsidiaries and affiliates.